How to buy? What if I get stuck?
Choose the product you want to buy – by clicking ADD TO CART your product is being added to the cart. You can choose more than one product and when you’re done click on the cart symbol (upper right on the page). After that step all of your products will be listed. If you change your mind about purchasing a product, you are able to remove it from the list. Now just choose method of payment and leave us delivery information and that’s it! 🙂 If at any time you do not know what to do next or you are experiencing some other difficulties, feel free to contact us by e-mail: email@example.com and we will respond as soon as possible. Also, you can contact us by phone on +385 1 3882 376.
Is my data secure?
Optika Luna is obliged to protect personal data of buyer/user, on the way that collects only necessary, basic information about buyer/user which are necessary to fulfil our commitments. Očna optika Luna d.o.o. will inform buyers/users about the way of using collected data and give them a choice to decide about using their data. All data are strictly guarded and are available only to employees of Očna optika Luna d.o.o. which they need to perform their duties (include process your order and deliver the desired product).
What are the methods of payment and how I know that my card is secure?
The payment terms listed are for payment for online orders, it is different from the payment terms in our stores.
Payment is possible by internet banking or general payment, credit and debit cards; once or in installments.
You can pay with credit and debit cards:
– American Express (issued abroad only, if issued in Croatia the card is no longer valid), Visa Premium, Visa Inspire and Maestro go one-off and in 2-12 installments
– One-time MasterCard card, with a limit on your card limit.
Erste Card Club:
– Diners, MasterCard, VISA, Maestro Disposable at ones
– Diners card for 2-6 installments
– One-time and installment payment of 2-12 installments with MasterCard standard, MasterCard gold, MasterCard go !, MasterCard platinum, Visa Business and Visa Avenue Mall. However, the minimum amount for installment payment is HRK 500 and the maximum amount is HRK 60,000.
It is very important that you enter the correct information from the card exactly as it is entered on the card – the name and address, which should also be identical to those in the account that the customer receives from the cardholder.
New Visa Premium Card
From 31.12.2019. The American Express card issued in Croatia is no longer active and has been replaced with a Visa Premium card. The security settings have changed a bit and Visa is even safer in terms of preventing the card from being misused. When paying with a Visa Premium card on our web shop, you may receive a notification that you can only pay for the order when you apply for your Visa Premium card through the Myway application, thus allowing you to complete the order by entering the code from the mToken, inside the MyWay application, simply through your mobile phone. The application is downloaded for free through the Play Store (Google Play or App Store) and quickly installed.
This way, you are further protected from misuse of your card in any way.
Our data for payment slip or Internet banking:
Očna optika Luna, J. Slavenskog 1, 10110 Zagreb.
ACCOUNT (IBAN): HR6223600001102058546
Payment Description: Enter your order number
Model leave blank, and under the reference number, you can enter the date of the order without the dots.
Our VAT ID number: HR01703143622
What is the delivery time and how much does shipping cost?
Shipping is free for orders up to 500,00 kn or higher, and below that amount, price is 30,00 kn. The prices are for shipping in Croatia. Shipping goes through GLS delivery system and you may expect little delay because of coronavirus pandemic situation.
International shipping it may last a few days longer and for now, due to coronavirus pandemic sitiation, shipping to countries outside Croatia is canceled. Shipping goes on adress that you left us when you where entering your shipping adress. For international shipping the price is different and depends on the distance, it’s not free. For more information please contact us by mail: firstname.lastname@example.org and see also part Order and delivery where is a table with all prices.
What if I don’t like product which I ordered?
At any time, and before the final shipping, you can change your order, add or erase products from the cart, or give up from the whole purchase.
When you send us the final order you will see on the screen information of the status of your order. You can cancel the entire purchase 14 days after you get the product. But, in that case, you have to inform us by e-mail: email@example.com or mail or by phone. After that please return the undamaged product at your own expense at: Očna optika Luna d.o.o., J. Slavenskog 1, 10110 Zagreb, Croatia and Očna optika Luna d.o.o. is obliged to return you amount of money that you paid for the product (less the amount of shipping that Očna optika Luna paid when sending the product to the customer). Returned products must be in undamaged original packaging and should not be used. They must be in a state that they were when you first got it. Also, please, don’t return products cash on delivery! For more information please read Payment Conditions where you can find Form for unilaterally terminate the Contract, by which you return unwanted products which you ordered. Also read for additional info Ordering and delivery
All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
For any additional questions, comments or suggestions, please contact us by e-mail: firstname.lastname@example.org.