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These privacy policies govern and regulate how Optika Luna uses and protects all the information you provide to Optica Luna when using this website.
Optica Luna guarantees the protection of your privacy.
In Optica Luna (Očna optika Luna d.o.o., J. Slavenskog 1, 10000 Zagreb, OIB: 01703143622) we follow the principles of transparency and careful alignment with personal data in accordance with General Regulation on the Protection of Personal Data and Law on Protection of Personal Data.

We need your consent to use the personal information, which we received for the purpose of applying for our services, to use and process it for a variety of purposes. All information about managing a specific type of consent can be found below.

When you provide certain information that allows someone to identify you when using this website, then you can be sure that this information will only be used in accordance with this privacy statement. Optika Luna can modify this statement and will then update this page. You should check this page from time to time to make sure you agree to all the changes.

Approvals related to receiving the Optica Luna newsletter

By filling in Optica Luna newsletter, about new collections and special offers created exclusively for newsletter receivers and regular customers, the user agrees with the forwarding of the information that the legislation decides as personal information.
In this case, they are: the first name, last name, e-mail address and IP address of the device from which the data is sent. At login, the user may agree to use the personal information for the following purposes:

[1] (OBLIGATORY) Consent to track your activity and interest on the website www.optika-luna.hr
– exporting, storing and processing data in the marketing automation tool, which through our continuous monitoring of your activities on our web site www.optika-luna.hr enables you to perform ordered services, contact your activities on our site, and aggregated and anonymised web site analysis of using web site and all of its content
– all personal information are used only in the intent of executing our services, anonymised analysis and optimization of our business, and is not available to the public, except whenuser explicitly permits us to do so by granting special consent for such purposes

[2] (OBLIGATORY) The agreement to receive newsletters from Optika Luna on news items, special offers, special discounts… applies until cancellation and covers:
– use of data to send newsletters about current trends in the world of glasses
– use of data to occasionally send other content, such as specially designed offers for newsletter recipients as well as other regular offers
– exporting, storing, and processing data in a marketing automation tool that allows us to send these newsletters
– data processing by pseudonymization (as such can not be attributed to an individual)

[3] (OPTIONAL) Receiving personalized messages and bids valid until cancellation and includes:
– use data for direct marketing re-targeting on digital advertising platforms (Facebook, AdWords …) for the purpose of introducing Optika Luna services and products
– exporting and processing data in digital advertising tools (use e-mail addresses for anonymised user segments in which case e-mail can not be attributed to an individual for the purpose of direct and re-marketing)
– data processing by pseudonymization (as such can not be attributed to an individual)

An individual may at any time require Optika Luna to permanently or temporarily stop using his personal information for the purposes listed above. Such a request can be sent at the e-mail address at azop@www.optika-luna.hr for any consent they wish to cancel.

In addition, there are also the following rights:
– The right to access to his personal information which are collected in connection with him and it may be used by the trustee to use all reasonable means to identify the identity of an individual whose personal data, particularly within the online services and online identifiers.
– The right to repair inaccurate data that has been collected in connection with it may be used by the processing manager to use all reasonable means to verify the identity of an individual whose personal data, in particular in online services and online identifiers.
– The right to “forget” or delete all data provided if the conditions of Article 17. of the General Data Protection Act are filled.
– The right to terminate the use of personal data for the purposes of direct marketing, including profiling
– The right to independently decide on the use of personal data based on automated processing.
– The right to file a complaint with the supervising body against the processing manager if he or she thinks processing his personal data is in violation of the General Data Protection Act.

Realization Procedure
I have been informed that all the above mentioned requirements related to the implementation of personal data rights, in written form to the manager, to azop@www.optika-luna.hr
I know that the manager can ask me for personal information for the purposes of reliable identification in the event of the exercise of rights and that he may decline the request only if he proves that he or she can not reliably establish my identity.
I have been informed that the administrator must answer my claim to exercise the rights related to the above personal data without unnecessary delay and in any case within one month of receipt of the request.

We take care that your data is secure. To prevent unauthorized access or disclosure of your information, we have provided the appropriate physical, electronic, and management procedures to protect and secure the data we collect through cookies. Read more about cookies here .
We take appropriate security measures to protect your personal information from all the foreseeable risks. Security of your data is very important to us.
Your e-mail address is saved in our program (WordPress) and will also be forwarded to the Mailchimp.com service we use to send the newsletter. Your e-mail address will be kept until the time you get printed from the newsletter.

Changing the Statement about privacy and safety
We reserve the right to cancel or change the Statement about privacy and safety displayed in any of thesemoment. The Statement abaout privacy and safety applied will be published on our web site.The continued use of these pages will represent acceptance of such changes.



Optika Luna d.o.o. dedicates great importance to the protection of personal information of our users. The privacy policy regulates the way of handling information that Optika Luna d.o.o. processed or collected when you are visiting our web site. Processing of personal data is based on one of the legal processing bases.
Processing Manager: Optika Luna d.o.o., J. Slavenskog 1, 1000 Zagreb, azop@www.optika-luna.hr
Data Protection Officer: azop@www.optika-luna.hr

Collection and processing of personal data

Personal data is considered to be the information that identifies you (such as name, address, e-mail or postal address, etc.). Optika Luna d.o.o. does not collect your personal information unless you explicitly make it available to us (eg when ordering a product or signing for our newsletter or for any other reason), thereby you agree or give us your consent to use them for the purposes listed below.

Use and revelation or transfer of personal data

Optika Luna d.o.o. will use your personal information for the purposes of technical web site management, analysis of preferences and delivery of general and individualized offers, in order to provide you with access to specific information and for the purpose of communicating with you as well as delivering the ordered products. We inform you that it is possible that we make your personal information available to other official partners (eg name, surname and address when sending a mail packet …), all with a view to fulfilling the purpose for which the personal data are collected. Also, Optika Luna d.o.o. advises all parents and guardians to teach children how to deal safely and responsibly with personal information on the Internet. The services we provide are not intended for people under the age of 16 but for data we collect or process we can not know whether they are related to people under the age of 16. We encourage all parents and caregivers to teach people under the age of 16 how to deal safely and responsibly with personal information on the Internet.

Web Store

If you order a product from our web shop, you need to enter personal information. The data you enter and the data resulting from your order processing (such as order number and status, time and delivery information, delivery address, e-mail) are required for the performance of the contract or the provision of the Web Store service. We will store this information for a period of 5 years, except those for which the applicable legal regulations (especially from accounting) do not require a longer period of time.
Your information will be published in the following categories of recipients in the following cases:
i) The data required for the delivery of the goods you ordered will be revealed to courier service. Please note that only the data required for the delivery of the goods will be revealed;
ii) In case of direct delivery your data may be used for the purpose for which we have provided them. Our business partners also protect the security of your data with appropriate and state-of-the-art technical and organizational measures.
We also note that processing of the above data is necessary for the conclusion of the contract. Therefore, if you do not provide the provided information, we will not be able to sign a contract or process your order.


Optika Luna d.o.o. makes great efforts to ensure the security of personal data and compliance with applicable data protection regulations (such as the General Data Protection Act, the Data Protection Act, etc.). Please note that your data is conscientiously protected against loss, destruction, manipulation, unauthorized access, and unauthorized publishing. Our employees at Optika Luna d.o.o. they are required to respect the confidentiality of your information and to comply with the general acts of Optika Luna d.o.o. Also, Optika Luna d.o.o. uses the most advanced technical and organizational safeguards to ensure the security of your personal information.

Storage time

We store your data up to the expiration of 5 years from the expiration of the contractual relationship, except for those data for which the applicable regulations prescribe a longer storage term. Your data for the purposes of direct marketing based on legitimate interest is used up to the expiration of 5 years from the expiration of the contractual relationship and in the data of the user 5 years after the collection of the same except for those data for which the applicable regulations prescribe longer storage time. If there is an persmission for processing for promotional purposes that extends to the period following the prescribed deadline, your data will be stored until the withdrawal is made.

Rights of the user

The user decides which information he / she makes available to Optici Luna d.o.o. In the event of any changes to your personal information, please inform us at azop@www.optika-luna.hr to update or correct your personal information.
We hereby inform you that you have the right to withdraw your permission at any time in whole or in part, by notifying Optika Luna d.o.o. in writing to the address of J. Slavenskog 1, 10 000 Zagreb with the mention of “marketing department GDPR”, electronic form at azop@www.optika-luna.hr or by verbally on phone 01/3882 376. Furthermore, upon receipt of a privation withdrawal statement, we will confirm receipt in writing and the personal data covered by the withdrawal statement will no longer be processed starting from the withdrawal date. Please note that all processing and / or transfers made by the date of withdrawal of the privet will remain legally valid.
In addition to the right of withdrawal, users are entitled to access and confirmation from Optika Luna d.o.o., in accordance with applicable data protection regulations. in respect of personal data, the right to a correction, the right to be deleted (“the right to be forgotten”), the right to limitation of processing, the right to transfer of data and the right to complain. Users also have the right to file a complaint with the supervisory body for data protection.
In case you have decided not to share your information, please be aware that you may not be able to access some parts of the website. Users who opt to no longer receive our services may opt out of receiving the notification by opting out of subscription on our site by sending an e-mail to azop@www.optika-luna.hr

Automated processing

Note that some data (such as the type of web browser you are using, the number of visits, average time spent on pages, browsed content, and the like) are processed automatically when accessing the Optika Luna d.o.o internet site. The above information is used to estimate the attractiveness of our website. Please note that the user has the right not to relate to a decision that is based solely on automated processing unless such a decision is required to conclude or execute a contract between the user and Optika Luna d.o.o. permitted by Croatian law or the law of the Union or based on the explicit acceptance of the user.

Links to other sites
This Privacy Policy refers to the homepage of Optics Luna d.o.o. These pages may contain links to other service providers and are not subject to these privacy policies. When leaving the Optical Luna d.o. website, please be aware of the privacy policy on each website that collects your personal information.

You can always contact us on +385 1 3882 376 and by e-mail azop@optika-luna.com.