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Welcome to the Optika Luna Webshop!

Feel free to look around, get to know the products, see what you need… If you decide to buy the product, the most important is to know that shopping in our store is in a safe way, without any risk to you and without the possibility of misuse of your information. If you get stuck, here we are. Please, feel free to contact us at our mail info@optika-luna.hr to which we respond promptly.

GENERAL TERMS OF OPTIKA LUNA WEBSHOP

General terms and conditions of this web store set terms of buying and selling products that are made by the company Očna optika Luna Ltd., J. Slavenskoga 1, 10110 Zagreb. General terms and conditions of this web store (in further context webshop) have been prepared in accordance with the Consumer Protection Law and the international code of e-commerce. Web commerce is an information system with the aim of presenting and selling products to customers. It is owned by the company Očna optika Luna Ltd., J. Slavenskog 1, 10110 Zagreb (in further context provider). The user is the person who uses our system, therefore the customer in our store. Provider and customer regulate mutual obligations in buying over the web shop through these general conditions.

INFORMATION ABOUT PROVIDER

Name: Očna optika Luna Ltd.

Adress: J. Slavenskog 1, 10110 Zagreb

E-Mail: info@optika-luna.hr

VAT: 01703146322

IBAN: HR6223600001102058546

Telephone: 01 3882 376

MBS: 080680647

Optika Luna reserves the right to modify these Terms at any time without prior notice and will not be responsible for any consequences arising from such changes. These changes come into force by publishing on this website.

Optika Luna reserves the right to discontinue services and content changes as well as other services and sub-pages, which are an integral part of the Očna optika Luna Webshop, at any time without prior notice and will not be responsible for any possible consequences of such changes. These changes come into force by publishing on this website.

Optika Luna reserves the right to change, limit or stop providing services of Optika Luna Webshop at any time without prior notice, completely or partially or can completely restrict access as well as providing certain services to users who violate provisions of these Terms and Conditions of Use.

Using services Webshopa Optike Luna shall be granted only to adults. Using the webshop by children or minors are not allowed, and the parents and / or guardians are required to pay attention, otherwise take over all rights and obligations resulting from such use and Optika Luna is not responsible for any consequences of such use.

Optika Luna fully disclaims any responsibility for the accuracy and / or completeness of any information and content contained on www.optika-luna.hr. Optika Luna reserves the right to mistakes in the description and illustration of the product.

NOTE:
Optika Luna does not guarantee that photos of products fully comply with the appearance of the product itself. To possible unintentional mistakes in the description of the product we will not respond. There may be differences of real products and photos of the product and the products described on this site if the manufacturer modify any of the characteristics or content of products. All descriptions are regularly and thoroughly checked. In any case, do not hesitate to contact the info@optika-luna.hr for more information and additional product photos.

PAYMENT METHODS AND SECURITY OF PAYMENT

You can make payments by credit and debit cards – enables you to pay major credit cards, with a limit of your card (American Express, Diners, Dina Card, Disover, Maestro, Visa, MasterCard). Via internet banking and slip.

In the process of authorization cards we use the latest technology WSpay – online authorization cards, which provides the highest level of protection for the transfer of credit card information, by which your data is not available or visible to us, and there is no possibility of abuse. Enter and transfer of personal data and credit card number is protected by SSL 256-bit encryption which provides WSpay ™ system for online credit card authorization. Authorization and payment of credit card works using the system WSpay ™ for authorization and payment card in real time. You can make payments with credit cards: American Express, Maestro and Visa, and also with debit cards Maestro, MasterCard and Visa. We emphasize that all credit card payments are higly protected which allows billing system WSpay.

Buyers protection

3D Secure protection for all customers

– The WSpay ™ system uses the highest standards of data protection and privacy
– All merchants which use WSpay ™ are included in 3D security, which guarantees shoppers that their purchase is safe
– Customer credit card numbers are not kept on the system, and encryption is protected by SSL encryption

Certification by PCI DSS Standards

– The WSpay ™ system is continually enhancing security and validating it. From this year, it will be confirmed that it operates according to the highest standards that cardholder prescribes.
– PCI Data Security Standard (PCI DSS) is a standard that defines security measures for processing, storing, and transferring (communicating) card data.

When paying by WSpay’s on websites that offer this service, when the customer chooses the goods and / or services, and decides to pay by credit card, web shop redirects the customer to the WSpay website where the customer enters contact information and credit card number. Data are checked and if everything is in order, listed amount is reserved in the account of the buyer, and the buyer is displayed on the screen and confirmation of an authorized transaction is sent to a specified e-mail address. The whole process of sending a credit card number and data exchange between customer, WSpay and banks or credit card holders, is safe and protected.

The buyer sends credit card number by SSL-protected connection to WSpay, and data between WSpay and banks and of credit card holders take place with direct links that are not connected to the Internet.
The merchant does not need to know the buyer’s credit card number neither to save it with him. He only gets a certificate of approved transaction. Merchant is able to charge a transaction only to the approved amount, and it is possible to charge and a lesser amount if it is not possible to deliver all ordered, but it is not possible to collect a larger amount of the approved, thus removing the possibility of abuse by the merchant.

You can also pay by slip or Internet banking. When paying with slip, please make the payment according to the data indicated in the order and when the payment is visible to us, we send ordered products. In any case, prior to the payment you can contact us and check inventory status. If you pay the amount, and we do not have the product in stock, we return paid amount back. After receiving the order, and if the selected payment in this manner, we will contact you to determine that you understand the terms of purchase and payment method and delivery.

Employees of Očna optika Luna Ltd. will check the availability of the ordered products and get back to you in case of inability to deliver. In the event that we have all the products ordered, the confirmation of your order will be send to you by an e-mail or by the phone if you do not have e-mail.

If the buyer does not receive notice of the order confirmation, there is a possibility that is the wrong e-mail address entered. In this case, please contact us at: info@optika-luna.hr or the phone number +385 1 3882 376 so our customer service could check whether the order has been received. If you are not sure how to make a purchase, please call the number +385 1 3882 376 or send inquiry on info@optika-luna.hr and we will help you fulfill cart.

CONCLUSION AND CANCELLATION OF SALE AGREEMENT

These Terms of use as well as some Payment terms, rated with information on specific products, constitute an offer of Optika Luna for signing this Contract and user, as a customer with their registration or by signing an order or otherwise determined by these Conditions, accepts the same which is considered to be concluded Contract between the user and Optika Luna, according to the terms of payment specified in these Terms.

The subject and the commercial purpose of the Contract is the purchase of selected products or services through online shop Optika Luna with payment appropriate fees – price of the product or service. The Contract is concluded by the means of distance communication (Contract concluded at a distance) and by telephone with human intervention and without it, and the Internet.

It comes into force and shall be binding from the moment the user accepts the offer of Optika Luna on one of the following ways:
– selects payments and fulfilling orders as a registered user of webshop Optike Luna,
– selects payments and fulfilling orders as a guest user of webshop Optike Luna,
– selects payments and fulfilling orders through the phone lines or by e-mail.

In the process of registration or creation a user account, the user is required to choose the user name or the name, under which he/she will perform the services, and choose a security password and provide a valid e-mail address. All data required for registration or creating a user account must be true; it is expressly prohibited using or application other people’s data.

Registration or user account are created just for one person and it is not allowed to transmit information on the registration or account to third parties. User is obliged to keep information about their security password and account. It is not permissible to use someone else’s registration or account.

For violation of the provisions of the Terms of this chapter, Optika Luna reserves the right, in its discretion, to extinguish the registration or user account without any compensationof the cost or damage to the user.

By registration (including payment services) the Contract between Optika Luna and buyer (user) is considered to be concluded.

Contract is valid from the moment when user make the registration, that is from the day when he/she accepts the offer for conclusion this Contract.

On the occasion of the conclusion of the Contract, User shall receive: confirmation of a concluded contract, that is pre-contractual information referred from Article 57 para. 1. of the Consumer Protection Act (National newsppaper no. 41/2014), these Terms and information about the right of users on the unilateral termination of Contract with the Form of unilateral termination of the Contract under Article 61 para. 1 and 2 of the Consumer Protection Act.

The user can unilaterally terminate the Contract within 14 (fourteen) days without giving a reason.

The user has no right to unilaterally terminate the Contract:
– if the service is completely filled, and the fulfillment began with his express prior consent and with his confirmation that he is familiar with the fact that they will lose the right to unilaterally terminate the Contract if a service is completely filled,
– if the subject of the Contract are goods with which he is not satisfied because he changed his mind on the type of product, and the product is in its original, undamaged packaging and also is undamaged,
– if the subject of the Contract are goods which are, because of its nature after delivery, inseparably mixed with other things.

To being able to exercise the right to unilaterally terminate the Contract, user must notify Optika Luna of his decision to unilaterally terminate the Contract before the end of deadline and with unambiguous statement sent by post (on Očna optika LUna Ltd., J. Slavenskog 1, 10110 Zagreb), by fax to 01 / 3882 376 or by e-mail at info@optika-luna.hr, in which you state your name, address, telephone number, fax number or email address, and also can use given a written form for unilateral termination of the Contract.

Also, the Form of unilateral termination of the Contract user can electronically fill out and send, in which case Optika Luna will, without delay, submit him a receipt notice of unilateral termination by e-mail.
The deadline for unilateral termination of the Contract is 14 (fourteen) days from the date when are the goods or services, which are the the subject of this Contract, submitted in possession to the user or a third party designated by the user, and which is not a carrier.

If the user unilaterally terminates the Contract, Optika Luna will refund to him payment that we received, including the cost of delivery (if in his case apply), without delay, and no later than fourteen (14) days from Optika Luna receives the user’s decision to unilaterally terminate the Contract, unless the user has selected a different type of delivery, which is not the cheapest standard delivery that is offered.

Refunds will be made in the same way that the user has paid for. If the user agrees otherwise, he does not bear any costs in relation to the refund. Refunds Optika Luna can perform only after the goods are returned or after we received a proof that the goods were sent back.

User is obliged to deliver the goods or send it to the Očna optika Luna Ltd., J. Slavenskog 1, 10110 Zagreb, without undue delay, and in any event not later than 14 (fourteen) days from the date when he handed over to Optika Luna its decision to unilateral termination of the Contract. The direct cost of returning the goods shall be borne by the user himself. The user is asked to prior termination of the Contract calls on the phone number 01/3882 376 or report to info@optika-luna.hr so we can explane the procedure for returning the goods.

Customer is responsible for any impairment of the goods resulting from the handling of goods, other than that it was necessary to determine the nature, characteristics and functionality of the goods. In case of damage to the original packaging, refund amount will be reduced by a percentage consistent with the value of goods. In this case, you will be notified.
If the user requests execution services started during the period for unilateral termination of the Contract, the user is required to pay Optika Luna the amount that is proportionate to what is delivered to the moment when the user informed Optika Luna of unilateral termination of the Contract.
Link for downloading of Form of unilateral termination of the Contract

DELIVERY

Shipping is free for orders up to 500,00 kn or higher, and below that amount, price is 30,00 kn. Shipping goes through GLS and you may expect little delay because of COVID-19 situation. International shipping it may last a few days longer, but for now is canceled because of coronavirus pandemic situation. Shipping goes on adress that you left us when you where entering your shipping adress. For international shipping the price is different and depends on the distance, it’s not free. For more information please contact us by mail:info@www.optika-luna.hr

RECLAMATIONS AND COMPLAINTS

Ordered products are packaged in a way that ordinary manipulation in transport / delivery can not damage them. The buyer is obliged when taking over the package to check packing shipments. If the packaging of the consignment has visible damage / defects, we recommend that the buyer refuses to receive the same, because there is a possibility that the product inside the packaging is also damaged. By refusing the receipt, delivery service will return the shipment to Optika Luna, noting that the consignment contains disadvantage.

Complaints related to product defects and all other complaints may be lodged in writing via e-mail or regular mail and verbally over the phone:
– on phone number: +385 1 3882 376,
– on e-mail address: info@optika-luna.hr, indicating COMPLAINTS,
– on address: Očna optika Luna Ltd., J. Slavenskog 1, 10110 Zagreb, indicating COMPLAINT.

In the case of justified complaint we allow the termination of the contract with refund or replacement of the product. In case of damage and / or malfunction of the delivered goods, the buyer should send a photo of that complaint in order to take account of the same, on the basis of physical evidence. Optika Luna collect damaged, defective or incorrectly delivered goods at his own expense, if it is determined that the reclamation is valid and that the buyer did not affect the malfunction, damage or any defect of goods. In the case of justified complaint within the time limits prescribed by the Law on Obligations, the full replacement cost of the product with a new one fully bears Optika Luna.

In the event of a dispute over the justification of the complaint and / or the way the product is returned (the product must be unused, in the unchanged amount and in its original packaging, with the original bill presented and the warranty, if any exist) product will be given to expert witnesses or expert legal entity. Insofar as the complaint and the resulting expertise came before the expiry of 6 months from the date of submission of the product to the customer, the cost of expertise, regardless of the outcome, bears Optika Luna in its entirety. In the event that the expert testimony establishes justification for complaint, all the cost of replacing the expertise and product bears Optika Luna, and in the case of unjustified complaint sent after the expiry of 6 months from the date of submission of products to customers, the cost of expert testimony on the same complaint shall be borne by the buyer.

PERSONAL DATA PROTECTION

Taking care of personal data
Optica Luna is committed to maintaining the privacy of personal data of all users who have made a purchase in the online shop www.optika-luna.hr and will act with them in accordance with the Personal Data Protection Act or other applicable regulations.

When ordering the selected product, the user voluntarily submits personal information: name and surname, address, phone number and e-mail address. In the case of consent to the disclosure of personal data, it will be considered that the user agrees to the terms and conditions of use of personal data provided under these General Terms and Conditions under which Optica Luna is entitled to collect, use, process and transmit personal data which are necessary for the use of the Website and delivery of the ordered product.

Collection, processing and use of personal data
The User by entering his / her personal data on the order gives personal consent to the collection, use, processing and transfer of his / her personal information necessary for the use of the Website, including (but not limited to):

– consent that Optika Luna may, in accordance with the provisions of the Personal Data Protection Act, process personal data for the purposes of its own records and statistics, for the purposes of creating a customer database, for providing information on deliveries for the purpose of delivering promotional materials , improving customer relations, and improving services. Optica Luna may provide this information to third parties for the purposes of performing the service, protecting the interests of users and Optica Luna and preventing any misuse;
– the need for a better understanding and understanding of the individual needs and demands of the users as well as the development of the best possible quality of all Optika Luna services which, as a result, have an increased user satisfaction;
– consent to Optika Luna can address him/her in writing, by telephone, by SMS and / or electronic mail, and by submitting to the home address materials to inform him about the benefits and news in his offer;
– providing data to third parties required to carry out the above-mentioned purposes (eg. the delivery service which is delivering the order – the package)

Optica Luna will keep personal information as much as is necessary for the purposes contemplated by these General Terms and Conditions. After the expiration of that time personal data will be destroyed, deleted, or made anonymous in a manner that ensures that personal data is maintained.

Optika Luna will not disclose personal information to third parties except for the purpose of performing the service, protecting the interests of users and Optika Luna and preventing any misuse.

Optica Luna will ensure that the personal information of the user is kept in a safe place (including reasonable administrative, technical and physical protection to prevent unauthorized use, access, disclosure, copying, or modification of personal data), accessible only to authorized persons Optika Luna.

Optica Luna is committed to providing users with access to their personal information to ensure that their personal information is accurate, complete, and up-to-date.

If users request correction or deletion of their personal data, Optika Luna will change or remove such information.
When providing personal information, users guarantee that they are complete, true, accurate, and up-to-date.

Personal Data Protection and Third Party Access
The personal information of the user is protected in accordance with the Personal Data Protection Act, and Optika Luna will in no way make it available to third parties. We only pass personal data to business partners for the delivery of your order or for the purpose of addressing printed advertising material. The Buyer has the right to request correction, modification or replacement of incorrect, incomplete or non-updating data and can contact the Head of the Personal Data Collection at any info regarding the protection of personal data at azop@optika-luna.hr

Optica Luna does not record or store customer data transaction data required for card payments. The credit card payer uses third-party services that encrypt your data, as already mentioned.

Make user data available to third parties
Optica Luna warrants that the e-mail address and other user data will not be made available to third legal and natural parties without their consent. Exceptions are provided by the authorized services of the executive authority of the Republic of Croatia for the purpose of investigative actions based on a valid court order for the purpose of performing the service, protecting the interests of users and Optika Luna and preventing any misuse

Troubleshooting
Optika Luna doesn’t respond to a random mistake or error due to force majeure or other objective circumstances that are causing accidental violation of the user’s protection of the user’s data but guarantees that the error will be removed, if it is possible, as soon as possible.

Report errors
Optika Luna can not guarantee that the information on the website will be error-free. If an error occurs, please report to our staff so that we can resolve it as quickly as possible. Also if Optika Luna has a good intention to find the error found to be correct, it may erase or change it.

GUARANTEE FOR CORRECTNESS OF SOLD PRODUCTS AND SERVICE

We guarantee for all products in our offer, that they are original and high quality. Every product have its own guarantee from manufacturer, which varies with time. All products in store, and also in web shop are passed quality control. We do not bear responsibility for damage which is appeared with bad usage or keeping the product, improper handling or/and repairing from the buyer or third party.

Products for which we offer a warranty are in accordance with the law and guarantee specified by certain manufacturers and they have a warranty card. The right to use the guarantee is achieved by original receipt and warranty card. The buyer shall keep the warranty card and receipt. The date of inssuance of receipt is the beginning of the activation of guarantees. With the description of the product is the information on which period has been provided a guarantee for a certain product.

In the case of the issuance of warranty card which the manufacturer guarantees the safety of products during the specified time, the buyer may, if the product is defective, require that the product within a reasonable period correct; or the buyer can require a new, correct product, the same like defective instead of repair. If during the warranty period occurs a product defect, the same shall be submitted to an authorized service center listed in the warranty.

The right to use the guarantee is carried out exclusively by envisage the receipt. The buyer shall keep the warranty card and receipt. Malfunction of the product resulting from improper use and / or failure to comply with the instructions is not provided by the warranty. Service and sales of spare parts for the purchased product is provided by authorized service center listed in the warranty.

Guarantee is not admitting:
– if the product is damaged mechanically or chemically
– if the damage on product is result of improper handling
– if the repairs was doing unauthorized person
– if the client do not have a bill, or warranty sheet

PRICES

Očna optika Luna d.o.o. retain the right of changing prices, without previous notification and won’t be responsable for any consequences resulted by these changes. Prices include tax and apply only on online shopping. They are expressed in croatian kunas.

Conversion statement

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

NOTE

By registering and buying you agree that Optika Luna can inform you by e-mail (newsletter), in order to promote services and products, on changes or adding content to pages, discounts, promotions, products or changing the mode of service. The user can at any time withdraw the said approval.

For any additional questions, comments or suggestions, please contact us by e-mail: info@optika-luna.hr or by phone on +385 1 3882 376.

Supported cards

 

Security programs

System of sales